We are
FBM

Our team is the key driver behind our success. With our extensive industry knowledge, and focused hospitality mindset, our team work hard to deliver quality results to our clients across Australia.

Meet the people behind our success

A passionate and engaged leader dedicated to setting FBM apart from our competitors. Martin approaches problems with out-of-the-box thinking, recommending clear and simple solutions and ensuring they are implemented quickly and efficiently.

Martin Baer

Director

With over 20 years of hotel & housekeeping and quality and compliance management experience; Meili brings a wealth of knowledge to the operations team. Meili has the capability to assess Housekeeping Operations and instill the change required to deliver solutions.

Meili Maerdan

Director of operations

Steven brings more than 18 years of international housekeeping management experience to our team. Steven actively guides and coaches our leaders in providing quality services to our clients and an engaging workplace environment for our teams.

Steven Wei

National Operations Manager

With more than 12 years experience in Housekeeping, Tracy brings her experience to HR, managing team development, training & people policies. Tracy works to ensure our teams are engaged and functioning at their best.

Tracy Zhang

Human Resources Manager

With 7 years of experience, Kavin’s strong financial leadership and understanding of hospitality operations has enabled him to streamline cost controls to deliver savings to clients whilst also supporting strategic business growth.

Kavin Thavarajah

Finance Manager

Oman oversees our public area operations and project teams with his 12 years of housekeeping experience. Nothing is impossible for Oman and his team, working tirelessly to ensure our client’s public areas are looked after, just the same as their guest rooms.

Oman Magar

Senior Operations Manager

With over 10 years experience in hotels, Andrew brings extensive knowledge in hotel operations & procedures to the FBM team. Andrew manages our quality and compliance metrics with a balanced approached to ensure we operate to industry standards & regulations.

Andrew MacDonald

People & Operations Support Manager

With a degree in education and a background in teaching, Tony leads our training and development programs across our portfolio of hotels. Tony onboards with every one of our hotels to ensure we are training on site and brand specific processes and procedures.

Tony Phommaha

Training & Development Officer

Khum Karki

Operations Manager (NSW)

Noy Tagalag

Operations Manager (NSW)

Santosh Aryal

Operations Manager (VIC)

Our people processes

Talent Acquisition

Our recruitment processes align with our company values to ensure that we source the best available talent who’s values, skills and abilities work within our team.

Recruitment is managed by our Human Resources team in partnership with our site leadership to ensure staffing requirements are always met at each site and to ensure that candidates are placed at a hotel that best fits their skillset.

Learning & Development

We have a dedicated training team of skilled trainers to ensure our colleagues at all levels have the knowledge they need for success.

Our L&D framework includes a variety of internal training programs & leadership mentoring to grow our teams. We also partner with tertiary education providers to provide access to traineeships and professional placements.

Reward & Recognition

We understand that with people
being our most valuable asset, effective strategies for engagement and retention are essential for long term success.

Our incentive programs recognise exceptional performance both at a team & individual level and includes employee of the month awards, team celebrations for milestones & achievements, and regular company social events.

Our People, Our Greatest Asset

We know the key to our success is our people; therefore, we put our greatest focus into building engaged, productive teams.

Our team continues to grow through not just external recruitment, but also a substantial percent of internal recommendations from within our existing team, further topped up through our partnerships with college placement programs.

We are constantly reviewing and strengthening our training and on-boarding programs, to ensure that all employees have access to professional development opportunities and that our training meets our client’s requirements.

Do you want to boost your guest experience?

Get in touch with our team to discuss how FBM’s outsourced solutions can work for you.

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